MoNiPtoR Framework FAQ

General Overview

The framework is designed to help distributors, retailers, institutes, and end users through a role-based web application and mobile app. It supports ERP functions like sales, procurement, inventory, and service request management. End users can connect Bluetooth-enabled device using mobile our mobile

The framework supports multiple user roles such as Distributors, Retailers, Institutes, Administrators, and End Users, each receiving customized access and features based on permissions.

Yes, modules, roles, workflows, and user permissions can be customised as per organisational requirements.

Each user is assigned a predefined role. Permissions for viewing, editing, approving, or managing data are automatically applied based on their role, ensuring secure and structured access to features.

Web application users can be added manually through the admin panel or imported in bulk. The system sends login credentials or activation links automatically. Mobile application users join our network on their own and unless they start using your product (pair over Bluetooth) none of the features are accessible.

Service Request & Support

Users can raise service requests through the web or mobile app. Requests are automatically assigned, tracked through defined workflows, and resolved based on priority levels.

Yes. Admins and authorised users can view open, pending, and closed tickets along with performance analytics.

Yes. The framework includes troubleshooting guides, diagnostic options, and a support helpdesk for Bluetooth and mobile features.

The framework includes:

  • Sales Management
  • Procurement Management
  • Inventory & Stock Control
  • Service Request & Ticket Management

Organisation & User Management

Yes. The system is cloud-enabled and can be accessed through any browser with proper authentication.

Yes. Reports and data tables can be exported in formats such as PDF, Excel, and CSV depending on permissions.

Deployment & Integration

It can be deployed on cloud servers, on-premises infrastructure, or hybrid setups based on organisational needs.

Yes. Integration details can be discussed and APIs can be made available for integrating with third-party applications.

Yes. Each organisation or branch can manage its own users, roles, and workflows while maintaining centralised control.

Mobile Application & Bluetooth Device Integration

Charge the device fully, set your preferred height, download the app using QR code provided on the box of AmiCane.  Request your caregivers to also download and configure their details in the app. Once done, your AmiCane torch blinks once to confirm that it is connected with the Appp. You are ready to use AmiCane.

Open the mobile app, turn on Bluetooth, and follow the on-screen instructions. The stick will appear in the device list—tap to connect.

Use the USB charging cable provided. A full charge typically takes 2–3 hours. The LED indicator will show when charging is complete.

Partnerships & Updates

MNPR is inviting organizations with Bluetooth-enabled devices which would get benefited using our mobile and web applications. Different collaborations which can be discussed are –

  • White-Label – Rebrand our framework for partner
  • API Integration – Use our data store, mobile app and business logic. Build your own web application or integrate with your existing application.
  • Co-Development – connect your Bluetooth devices to MoNiPtoR and lets co-develop new algorithms, reports.
  • Licensing – Use and Pay. Monthly license fee for using MoNiPtoR framework. Depending on need & volume, we can decide to host independently for you or use multi-tenant secured hosted environment.

The mobile app updates through the Play Store/App Store automatically when new versions are released.

Data Security & Privacy

The system ensures security through:

  • Encrypted data transmission (HTTPS/SSL)
  • Role-based access controls
  • Secure authentication
  • Audit logs and event tracking

Periodic security updates

Personal data is stored in encrypted form and processed according to privacy policies. Access is limited to authorised roles only.

Yes. The framework follows best practices aligned with industry-standard data protection guidelines.